GreekPaths Agreement
with you, the customer.
Our Agreement with
you
We are an independent trading company and this
agreement shows you your legal expectations of us when you buy our
holidays. It is vital that you read the “All you need to know” section
which may have restrictions on the travel services offered. Because
our travel product is varied it is important that you read all the
“All you need to know” and these Terms & Conditions to be sure of how
they may affect your travelling arrangements.
1.
Your Booking for your Travel
To book a holiday with GreekPaths you must be 18
years old or over. Anyone under 18 travelling with us must be
accompanied by an adult. Once you make a booking with us we will book
your accommodation and travel arrangements and then confirm that
booking in writing by an invoice that must be checked by yourself,
signed and returned to us, once we receive that signature your holiday
is booked and we will send you your confirmation invoice. And proceed
with the details of your tours which will then be sent on to you. If
there are any changes to be made to your holiday details (including
price) which were discussed at the time of booking and before the
confirmation invoice is issued we will notify you as soon as we know
of these changes. Once you receive your confirmation invoice you must
let us know immediately of any mistakes that have occurred and we
reserve the right to correct any such errors within 7 days of the
issued confirmation invoice or if your departure is within 7 days, no
later than 24 hours before departure. If any of the changes are not
acceptable you will be entitle to a full refund.
The person signing the booking form will be held
responsible for the payments of all the people on the booking and are
also responsible for informing all party members of the booking
details and possible changes.
Your contract is with us if you book at least
two or more arrangements with us, for example accommodation and tours
and cover a period of over 24 hours that include an overnight stay. If
you make alternative travel arrangements or book excursions other than
with GreekPaths we will accept no responsibility for the “other”
company and any errors that may occur. If you choose for us to book
your flight, a copy of the airlines terms & conditions will be
available to you.
2.
Our Prices & surcharges
The Price we quote for your holiday will be
accurate at the date of publishing. And all prices quoted will be in
pounds sterling. However we reserve the right to alter these prices
either up or down. We will be able to tell you of any changes in the
prices before you confirm your booking of either the travel
arrangements, accommodation, excursions or any other services we
provide. We reserve the right to increase the price of your holiday
after your booking but not after 30 days before the departure date. If
such changes occur we will send you an Amendment Invoice. After a
confirmation invoice has been sent to you, any price changes will be
as a result of transportation charges such as fuel, airport charges,
transport providers or from currency changes or any government
actions. Included in the changes will be any administration and agents
fees. If however the increase is 2% or below GreekPaths will cover
these charges (excluding insurance premiums or amendment charges). If
there is a reduction in the cost of your holiday we will only refund
on an amount over the 2% which will be calculated as above with a
deduction for administration charges.
With an increase of more than 10% on the
original holiday price (calculated as above) you have two options.
A.
You will be entitle to cancel your booking within
14 days of the Amendment Invoice date and you will be able to receive
a full refund except for amendment charges.
B.
The increase will only be considered a Major Change
as set out below in section 4 unless you are cancelling as set out in
paragraph 1 above. You will be entitle to alternatives in such
circumstances, but will receive compensation in accordance with
section 4. The quoted price on the last Amendment Invoice is
guaranteed unless you change your details on the bookings. Once the
last Amendment Invoice is sent any charges incurred will be paid by
us.
3.
A cancellation by GreekPaths to your booking
If we are the booking agent for services such as
flights, tours etc we will notify you as soon as possible if there are
any cancellations but will not accept any liability for changes or
costs due to any such cancellations. We will endeavour to provide your
holiday arrangements as planned however there are occasionally
circumstances which prevent us from providing your holiday for example
if there are not enough booked on your chosen holiday. We reserve the
right to cancel a booking in any circumstance but if this happens you
will be entitle to a refund or take an alternative holiday from us of
the same or similar standard and price (if available). Set out below
in the table are the compensation we will pay you if your holiday is
cancelled unless it is cancelled for one of the reasons given in the
“Important Notes – events beyond our control”. If the replacement
holiday is of a lower standard or price we will refund you the
difference. Your holiday will not be cancelled less than 8 weeks
before you are due to travel, unless it is cancelled for one of the
reasons set out in the “Important Notes – events beyond our control”.
4.
A change to a booking
Services that you book through us, the booking
agent with other suppliers may be able to change booking details, if
this occurs we will notify you as soon as we become aware of any
changes. For example a major change such as flight times or routes,
but we will not accept any liability for such changes or incur any
costs that may arise. It is sometimes necessary to make small changes
to your holidays particularly if they have been planned many months
previously. We reserve the right to do this at any time. If there are
any changes to holiday bookings that are advertised we will inform you
at the time of booking. If the changes arise after you book we will
inform you as soon as is possible and if there is time before you
travel. Any flight times that are advertised with us are as a guide
only and if you choose for us to book a flight on your behalf we will
let you know the times as soon as we know. The latest times for
flights (if you book through us), travel itineraries and details will
be shown on the latest Confirmation Invoice. Flight times will be
shown on your flight tickets and should be checked. If you chose to
book your own flights, you must notify us of any changes to times and
you must before booking your flights check with us that the arrival
times at the airport are suitable for us to meet you and transfer you
to your hotels. For small groups or individuals there are not usually
any restrictions on arrival times that we can meet you. However for a
larger group booking it is vital that the coach is able to meet you at
your chosen arrival times.
Any changes that occur after the start of your
holiday for example if we need to change your accommodation, which if
this does happen we will always try to find accommodation of the same
or higher standard and in the same or similar resort. The compensation
we will pay you will be the same as those if we had informed you of
changes before you travelled, those set out in the table below. If you
do not accept the changes for a good reason then you have the right to
cancel your holiday and we will endeavour to return you home by the
same means of transport to your original departure point at no extra
costs provided there is available means of transportation and where
appropriate compensation may be paid. However this does not impose an
obligation on us to make specific transportation arrangements for you
if none are available.
Major changes to your holiday
On some occasions it may be necessary to make
major changes such as a change of accommodation or flight changes (if
you booked through us as your agent). If this occurs after we have confirmed your holiday booking,
you have three options available to you:
A You can accept the changes and
B Accept a replacement holiday which will be
of a similar standard and price to the one you originally booked
C Cancel your holiday with us and receive
a full refund
Whichever option you choose we will pay you
compensation using the table as shown, unless the changes are beyond
our control, which are set out in the “Important note – events beyond
our control”. We will always refund the difference in price if there
is one on your replacement holiday, if the standard or price is lower.
Changes that are considered “major” and that are
entitle to compensation as set out in the table below are: A
significant destination change, a change of accommodation to that of a
lower rating, a change in your departure or return times of 12 hours
or more, a change of UK airports – but please read the “Important
notes – events beyond our control”. These are only examples of
possible major changes and there may be other changes that are
classified as major changes. Your statutory rights or other legal
rights will not be affected by this standard payment. There is only
one payment for each full-fare paying adult in the holiday booking.
Children who are not paying the full adult fares will receive 50% of
the amounts. Any children using a free child place will not receive
any of the standard payments*.
Compensation
The scales in the tables are based on the number
of days before your due departure date that we tell you of a major
change, see also “Important note – events beyond our control.
If you find the changes acceptable and decide to
travel with us:
|
Number of days before departure date when a
major change is notified to you |
Payable compensation per person* |
|
More than 56 days |
£0 |
|
55 – 29 days |
£10 |
|
28 – 15 days |
£20 |
|
14 – 8 days |
£30 |
|
7 – 0 days |
£40 |
If you do not find the change acceptable and any
major change as set out to you above is not accepted you may cancel
the booking and we will refund your money and pay you compensation
depending on the amount of days prior to your departure date you were
notified of a major change. This will not affect statutory rights or
other legal rights. You must however read the “Important notes –
events beyond our control”:
|
Number of days before departure date when a
major change is notified to you |
Payable compensation per person* |
|
More than 56 days |
£0 |
|
29 – 56 days |
£5 |
|
15 – 28 days |
£10 |
|
8 – 14 days |
£20 |
| 0 – 7 days |
£25 |
“Important Note – events beyond our control".
Events beyond our control include but are not
limited to: War; threat of war; riots; civil strife; terrorist
activity; industrial disputes; natural or nuclear disasters; fire;
epidemics; health threats; airport closures or congestion; technical
problems with transport beyond our control or that of our suppliers;
changes due to rescheduling or cancellation of flights by an airline
or alteration of the airline or aircraft type; hurricanes and other
actual or potential bad weather conditions; significant and on-going
building work outside your accommodation which is not known to us in
advance of your departure date and any other similar events beyond our
control
During the month of February 2005 there was a
new European Law that came into affect relating to denied boarding,
delays and cancellation of flights. The Law states that passengers
have new rights including in some cases the right to cancel a flight
and receive a refund of the cost of their flight from their airline.
The full details of these rights will be publicised at EU airports and
available from the affected airlines. However you must be aware that a
refund of the cost of your flight making up part of your holiday is
not the responsibility of GreekPaths but that of your airline and will
not automatically entitle you to a refund of the cost of your holiday
with us or your other suppliers if we are the booking agent.
5.
If you have a complaint or a problem
We aim to provide the highest possible service
and holiday, however if you are not entirely satisfied with your
holiday it is vital that you tell the relevant person (for example
Hotel Management) as soon as you become dissatisfied. If they are
unable to help you, you must notify your representative from
GreekPaths who will be available 24 hours a day, 7 days a week and who
will do all that is possible to help you. If we do not find a solution
to your problem you may write to us upon your return to the UK within
28 days of your return. If you are unable to write to us because you
have special needs we may if possible take accept details of a
complaint over the telephone.
We must point out that if you do not follow the
procedure of making a complaint for example by not notifying your
GreekPaths rep at the time of the complaint, not notifying us in
writing within 28 days upon your return may reduce or extinguish any
rights that you may have to apply for compensation from us or any of
our suppliers. It is difficult and sometimes impossible to investigate
a complaint if we are not notified of a problem as it arises or
quickly once you are home. If we are prevented by carrying out an
investigation because of a delay in notifying us you may lose any
claim of compensation.
It is usually possible to rectify any complaints
you may have but if we are unable to agree, you can take the matter to
the TTA who we are registered with and they will take the matter
further.
6.
Our responsibity
We will arrange all the services of your holiday
that you choose and that we confirm. We can provide the services
ourselves or we will use those of our suppliers and act on your behalf
as your booking agent. We will take reasonable care to check all our
suppliers to make sure they have good reputations and run a safe and
effective business. For services that we provide we will be
responsible for providing a reasonable standard and that it is as
advertised to you unless you have accepted any changes that have been
made. If a part of your holiday is not provided as described and this
ruins your holiday we will pay compensation where appropriate but you
must read “Important note – events beyond our control”.
On occasions there will be flight delays which
are unavoidable. Whether you have booked through us as your Booking
Agent or booked independently of us, these delays will be the
responsibility of the airline and not ourselves. Please check your
holiday Insurance to see if you have cover for delays.
7. Personal
Injury A
This part of the agreement covers injury,
illness or death while you are using our services that we have
arranged for you except where we are the booking agent. Everyone that
is employed or contracted by us or by our suppliers is expected to
carry out their working duties correctly and appropriately, although
we do not have any direct control over the way they provide their
services. If they do not carry out their tasks correctly or fail to
carry them out at all and this results in your injury, illness or
death we may pay compensation. However we will not make a payment if
your injury, illness or death was caused by circumstances or a chain
of events which the person who caused it could not have for seen or
avoided even if they had taken all the appropriate actions and care.
We will not make a payment if your injury, illness or death was caused
by yourself. If we do make a payment it will be similar to that you
would receive under English law in English Court.
Note: Any payment will be on the basis that you
are expected to accept that:
A. It is vital that you must tell us and the
supplier involved of your injury or illness whilst you are in the
resort (see section 13). You must also write to us at the address
given in the “All you need to know” section regarding your claim
within 3 weeks of your return home to the UK in order that we are able
to investigate the matter promptly and thourely. It would also be
helpful if you could supply with this letter a letter from your Doctor
about your injury or illness.
B. Any rights you have against the supplier or
any other person should be transferred to us.
C. If we or our insurers want to enforce those
rights you should co-operate fully with us.
D. In accordance with International Conventions
any payments we make may be limited by this.
We will ask you to transfer your rights to us so
that we can claim back from our suppliers any payments we may make to
you, plus legal or any other costs. We will under no circumstances
make any profit from this. If we were to get back more money from a
supplier plus costs then this extra money would be given to you.
8. Personal Injury B
This section of personal injury covers damages,
injury, illness or death which is not connected with the arrangements
made by us except where we are the Booking Agent. If the failure is on
the part of someone not connected with providing services which make
up your holiday or with which we have confirmed we will not be held
liable. If yourself or a member of your holiday group is injured,
falls ill or dies during activities which are not part of the holiday,
or you need to incur unpredictable extra expenses for which GreekPaths
is not liable (see Important Note – events beyond our control) then we
will help you if we are able to, for example we may be able to provide
translation services, help with communicating with authorities and
others, recommend foreign lawyers if needed, explain rules and
procedures to you that you must follow and any time limits affecting
you.
We will endeavour to help everyone in the
holiday group up to a total cost of £5,000 as long as the following
conditions are met:
A. You must seek our help within 3
months of your return home
B. You must make a claim with your
insurance policy’s legal expenses or appropriate section. And show us
proof that your insurance company has received your claim. And if you
retrieve legal or other expenses you must repay us any money that we
may have spent whilst helping you.
Your Agreement with Us
9.
Your contract
By asking GreekPaths to confirm your holiday
booking, you are accepting that the terms & conditions (and the
conditions of any contract made with your suppliers) applies to your
booking and travel arrangements. By confirming the booking you are
also consenting to us processing you and all members of you holiday
parties personal information and details (see Data Protection in the
All you need to know section). Your contract with us is subject to the
laws and jurisdiction of England and Wales. However if you prefer you
may chose the laws of Scotland and Northern Ireland.
If you have chosen a holiday that involves a lot
of walking or adventurous activities such as skiing or rafting, then
you must ensure that all members of your booking party are able to
take part in the chosen activities. We reserve the right to refuse any
booking if we are not satisfied that the participant’s health and
fitness is of an appropriate level according to their chosen holiday.
All participants will be accepted in our holidays on the condition
that they are mentally and physically fit enough to take part in their
chosen activities and if the success of your holiday is dependent upon
all members taking part in difficult walks or activities, then it is
your responsibity as the named person on the booking form to ensure
all your party is capable of the booked activities. A member of
GreekPaths or a member of staff from our suppliers reserves the right
to stop or refuse any member of your party taking part further in an
activity if they believe a person is not fit enough to take part and
may be a danger to themselves or anyone else. This is not to say that
you are unable to arrange prior to departure that a member of your
party will not complete a full walk and we make other arrangements for
them. We are able to make flexible arrangements providing we have
details prior to departure. For example a member of your party may
stay in the hotel or resort if you have arranged a walking excursion
on one or more days that they feel unable to take part in. But we can
not be responsible for their entertainment if they are not taking part
in the booked excursion.
It is essential that you have appropriate
holiday insurance when travelling with GreekPaths. We will recommend
insurance for you when you book however if you do not take this option
you must provide evidence of your alternative insurance arrangements
before we can accept your booking. The costs of medical and other
treatment overseas can be high and we can not aid you in any way for
these costs. You must have your own insurance policy.
It is vital and it is your responsibility that
you bring with you valid travel documents. You will be asked to pay
any cost that we incur as a result of you or any member of your
holiday booking holds incorrect travel documentation. For up to date
information on travel and health visit the government site at
www.fco.gov.uk,
www.hpa.org.uk, and
www.nathnac.org. Check with your GP on
vaccinations and read the advice given in the Department of Health
leaflet “Advice for Travellers” T6.
10 Payments for your holiday and travel
arrangements
You will be required at the time of booking to
pay a deposit for each person in your booking unless this is within 8
weeks of departure when you will be required to pay the full amount
for the booking. We will specify the amount of the deposit payment
when you book. But please note that the deposit amount may increase or
there may be a charge payable for some accommodation, holidays or
flight bookings when it is necessary to ensure specific arrangements
or facilities with full payments at the time of booking, for example
weddings, touring and some airline tickets. Once the booking is
confirmed, any deposit monies, charges or insurance premiums will not
be refunded in the event of cancellation except under the conditions
shown in sections 2, 3 or 4 or as otherwise required by law. This is
your only commitment until 8 weeks before your departure date. Within
2 weeks of your booking you will receive a Confirmation Invoice which
will show you how much you owe on the reminder of your holiday. The
amount on this final invoice must be paid by at least 8 weeks before
you travel. If we don not receive this payment we reserve the right to
treat your booking as a cancellation and to charge you up to 100% of
the total on the Invoice, this is in accordance with section 12. For
payments made by credit card we will take a handling fee of 2% per
transaction, but no charge is made on payments by Debit Card.
11. If you want to change your booking
1. If you want to change your booking in some
way for example a change of hotel or excursion we will try our best to
arrange this for you but are subject to availability at the time of
the change. If we are able to make changes we will charge an amendment
fee for each person on the booking and for each item changing. You
will also have to pay the difference in holiday price if that is a
result of your changes. And any insurance premiums for any new names
added to your booking. It is vital that any changes to departure date,
in some circumstances accommodation changes, flight or length of stay
must apply to all people in your booking. We usually treat changes
that would lower the basic price of your holiday as a different
holiday (see below 11.4). If you make a change more than 56 days
before your departure, the fee will be £35 per change per booking. If
you make a change within 56 days of your departure the amendment fee
will be £50 per change per booking.
2. The price of your new holiday and travel
arrangements will be based on the prices that apply on the day you
make the changes and these prices may not be the same as when you
originally booked your holiday.
3. Changes to details of departure such as dates
and time changes or name changes are not as a rule always allowed by
airlines or other transport providers. We will do our best to change
your requested details of the booking but please be aware that most
airlines and transport providers treat a name or departure change as a
cancellation and cancellation charges will be charges accordingly. Any
charges we meet from such changes will be passed onto you. Once
tickets have been issued or in some cases before issue any changes
made to a ticket, including name or initials will result in a
cancelled ticket that you will have to pay for and buy a new ticket at
full cost.
4. You will have to pay cancellation charges if
you wish to make a change to a different holiday or change to a later
departure date if these changes are within 56 days of your original
departure date, (see section 12). We will not be able to give you a
refund on your original holiday if we have to send you new tickets due
to your changes, until we receive all your original travel documents,
including tickets.
5. Some of the accommodation we provide has been
priced on the number of adults booking and the date of the booking. If
your changes include someone in your holiday booking is not travelling
and has cancelled we will recalculate your booking cost on the new
number of people travelling with us. If fewer people are travelling
there may be a higher cost for your accommodation or excursions, this
cost is not a cancellation charge nor is it covered by our recommended
Insurance. We will where possible try to avoid costs but in some
circumstances this is inevitable.
6. Subject to section 11.3 and except where we
are your Booking Agent, if you are unable to take your holiday
booking, you may transfer your booking to another person if you can
provide information on the reason as to why you are unable to travel
with us and as long as you meet the following conditions:
A. You must sign an amendment/cancellation form
authorising us to make the transfer;
B. The person who you are transferring the
holiday booking to must conform to and accept all the terms &
conditions of the existing booking;
C. The new person must sign a holiday booking
form to accept the transfer and the terms & conditions of our
Agreement;
D. The new person must present evidence of their
holiday insurance as your policy can not be transferred to another
person and the premium can not be refunded;
E. We will also charge an amendment fee in
accordance with section 11 above and this will be added to the new
Invoice issued to the new person in your holiday booking;
F. Holiday transfers can not be made from person
to person within 14 days of the departure date; and;
G. You will remain responsible for the payment
of any balance on the new Invoice if the new person fails to pay.
12. If you want to cancel your booking
If for some reason you want to cancel your
holiday booking, then the person who signed your booking form must
send signed instructions to us. A cancelled booking will mean that you
must pay a cancellation charge to cover the costs of processing a
cancellation and to compensate us for the risk that we are unable to
re-sell your cancelled holiday. The cancellation charges are set on a
scale set out in the table below. The person who made the booking will
be held responsible for the cancellation charges and the amount we
charge will depend on when we receive the cancellation letter, the
more notice you are able to give us, the lower the charges will be. If
you have booked a scheduled flight through us as your Booking Agent
then we will be unable to refund any flight money until receive your
old travel documents including the tickets which must be returned to
us immediately you wish to cancel your holiday booking with us. Please
note that for some travel arrangements, such as coach tours and
scheduled transport providers the cancellation charge may be higher
than those shown. In some cases a 100% cancellation charge may apply
as soon as the booking is confirmed, please ask for full details of
cancellation charges at the time of booking. If you cancel a booking
we will not refund any insurance premiums but if you have taken out
alternative insurance please check your policy as you may be able to
claim any cancellation charges you incur.
Table of cancellation charges:
These charges reflect the number of days you
cancel before your booked departure date and when we actually receive
your letter of cancellation. They are also based on our estimated
losses as a result of processing your cancellation and the risk of us
not re-selling your holiday. The charges are a percentage of the total
cost of your booking, but not including your insurance premium:
|
Period of time before departure and when we
receive your letter of cancellation |
Amount of cancellation charge shown as a % of
the total holiday booking price |
|
Over 56 days |
Loss of deposit* |
|
29 -55 days |
50% |
|
22 – 28 days |
70% |
|
8 – 21 days |
90% |
|
0 – 7 days |
100% |
* If the standard deposit has been increased in
order to secure specific arrangements or an additional payment has
been made for transport tickets (see section 10 & 11.3 above) and
these are non-refundable in whole or in part, then the scale of
charges shown will be calculated on a % of the costs of all other
arrangements and the non-refundable charges will have to be added to
your cancellation charges to give a final charge.
13. Brochure Accuracy
There may be times when facilities described are
withdrawn or changed for reasons such as weather, lack of demand,
change of season, maintenance and if possible we will tell you of
these changes as soon as is possible.
Changes may occur in Resorts once we have
published brochures or on-line details which are beyond our control.
At the time of booking if such changes affect you, you will be
notified. If you have already booked we will do all we can to inform
you of any changes before you leave the UK (time allowing).
Please take special note with regard to the
provision of information for the following:
Meal service - The Hotels may change from buffet
style to waiter service or vice versa at anytime.
Sea Views – The views from your hotel may be
partly blocked by trees.
Hotel facilities – If the Hotels supply beauty
treatments, there will be a limit to the number of sessions a guest is
able to take.
Baths & Showers – These facilities are usually
showers over the baths, however some Hotels offer a separate shower
cubicle, and we can give you this information upon request. Most Greek
Hotels use Solar Power to heat the water so please be aware that hot
water may be limited in the morning and evening, however most Hotels
can use an electric back up system. We also advise you to bring your
own bath towels as the Greek Hotels often use thin cotton ones which
may not be adequate for you. Also you may be asked to put toilet
papers in the bin provided as Greek plumbing is not that reliable.
Family Rooms/4 beds – These rooms may not
necessarily be larger than standard rooms.
14. Conduct and behaviour whilst travelling with
GreekPaths
We will reserve the right to refuse to accept
you as a customer or end your holiday with us if your behaviour or any
member of your holiday party in our opinion is likely to or causes
damage, disruption, is distressing to others or other travellers, is
threatening, abusive, or dangerous to themselves, towards ourselves,
staff members or agents in the UK or in the resorts on the telephones,
in writing or in person. If the Captain of your flight or our resort
staff believes that you may be disruptive, cause discomfort to other
travellers or are unfit to travel, they can also refuse your boarding
of the aeroplane and prevent you from travelling. If this means you
are unable to board your flight which is outbound from the UK then we
will treat this as a cancellation of your booking at the moment you
were refused boarding and you will have to pay the full cancellation
charges (see section 12). If you are refused outbound travel due to
the mentioned reasons we will not be held liable for any refund,
compensation or costs that you may incur. If this occurs overseas then
you will be responsible for your return home to the UK and any other
members of your holiday party who are unable to travel as a result of
your actions and who can not travel alone or without you. In any of
these circumstances no refunds or compensation will be paid to you,
you will be responsible for your own costs that you incur due to your
actions and we may claim against you for any costs or expenses we
incur as a result of your behaviour. For example as a result of your
behaviour you may be charged with the cost of diverting an aeroplane
in order to remove you. And criminal action may also be instigated. We
are unable to accept liability for the behaviour of others in your
accommodation or aboard your flight, or if any facilities are removed
as a result of their behaviour or actions.
15. Your accommodation
Those using the accommodation that we arrange
for you must only be the people named on your Confirmation Invoice (or
Amendment Invoice issued). It is not allowed that you share your
accommodation or let anyone else stay there. You will be responsible
for any costs incurred due to damage to the accommodation or its
contents by yourself or any of your holiday party during your stay
there unless it is damage from persons unknown to you. Any charges
must be paid locally by you.
16. Terms & conditions of your tickets
Travelling by air or sea may mean that your
journey is subject to International Conventions for example The Warsaw
Convention, Montreal Convention or The Athens Convention. You must
agree that the Transport Company or airlines own company’s “Conditions
of Carriage” will apply to you on that journey. When we arrange the
transportation for you we have to rely on the terms and conditions of
within these Conventions and those of the “Conditions of Carriage”.
You must accept and acknowledge that all of these terms and conditions
form part of your whole contract. If you would like to see any of
these terms and conditions applicable to your journey we can provide
them for you upon request. These conventions also apply to your
baggage and for claims of missing or damaged baggage you must follow
the rules either on the back of your air ticket or on the conditions
of carriage provided by the airline.
17. Special requirements & special requests
We regard to special requirements which are
essential to the enjoyment of your holiday and special requests as
different. If before you leave the UK you advise us of a special
requirement that you have we will try our best to make such
arrangements for you. And if we are unable to provide this special
requirement we may where appropriate pay compensation, for any failure
on our part. Once in the resort if you have a special request that
GreekPaths can arrange for you we will happily do this for you but are
unable to able to pay compensation for not providing a request.
